1. About This Policy

Spot a Car ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to it.

By using our website or services, you agree to the practices described in this policy.

2. Who We Are

Spot a Car is an AI-powered car brokerage service based in Australia.

We act as an intermediary between buyers and dealerships — collecting buyer requirements, coordinating dealer quotes, and facilitating trade-in valuations on behalf of our clients.

For privacy enquiries, contact us at:
Email: info@spotacar.com.au
Website: spotacar.com.au

3. What Personal Information We Collect

We collect personal information necessary to provide our brokerage service.

From buyers:

• Full name

• Phone number

• Email address

• Vehicle purchase requirements (make, model, budget, kilometre range, preferences)

• Finance status (approved, in progress, or not arranged)

• Trade-in vehicle details (make, model, year, kilometres, condition, issues)

• Photos of your trade-in vehicle

• Communication preferences

From dealers:

• Business name and address

• Contact person details

• Stock and quote responses

From website visitors:

• Technical data such as IP address, browser type, and pages visited

We collect this information via phone (AI agent), website forms, and photo submissions.

4. How We Use Your Information

We use your information to:

• Match you with suitable dealerships

• Request quotes on your behalf

• Arrange trade-in valuations

• Provide quote comparisons

• Book test drives

• Communicate with you

• Improve our services

• Meet legal obligations

We do not use your data for marketing without your consent.

5. Who We Share Your Information With

We may share your information with:

Dealerships:
To provide quotes and trade-in offers.

Valuation partners:
To assess your trade-in vehicle.

Technology providers:
To operate our platform (may include overseas services).

We do not sell your personal information.

6. Overseas Disclosure

Some data may be processed outside Australia.

We take reasonable steps to ensure it is handled according to Australian privacy standards.

7. Trade-In Photos

Photos are used only for valuation purposes.

They are stored securely and deleted once no longer required.

8. Cookies and Analytics

We may use cookies and tools like Google Analytics to understand website usage.

You can disable cookies in your browser settings.

9. Data Protection

We take reasonable steps to protect your data, including secure storage and access control.

However, no system is 100% secure.

10. Data Retention

We keep your data only as long as necessary.

Trade-in photos are deleted after use.

11. Your Rights

You have the right to:

• Access your data

• Correct your data

• Request deletion

• Make a complaint

Contact: info@spotacar.com.au

12. Complaints

We respond within 30 days.

If unresolved, contact:
OAIC – oaic.gov.au
Phone: 1300 363 992

13. Changes to This Policy

We may update this policy from time to time.

Latest version will always be on the website.